TRACY NELSON IS A CLASS ACT!
October, 2006

Any Tracy Nelson fans out there...? I've loved her music since I first heard her in '68. God; you could spread her voice on toast, I swear you could..! I wore out several vinyl LP's and a few cassette tapes (you kids will have to ask your parents about these...) of her music over the years.

I tried to order an autographed CD from her website's online store, as a birthday gift for my sister-- from whose room Tracy's voice blasted virtually nonstop from 1968 until the mid 70's when she (my sister, not Tracy...) left home.

There was a long delay. They were out of stock, and they promised to rush one as soon as they came back in. It never came in time for her birthday, and I wrote to the website again to ask for more info. I got the following replies. A very nice experience, all around. Made my day, it did!

>Item Name:  Mother Earth - Living With the Animals
>      Item Options:  Autograph?: Yes
>      Item Number:  LWTA-CD1
>      Quantity:  1
>      Total:  $15.00 USD

> Dear Sir or Madam:
> I placed my order on September 9th.
>Ten days later you told me it would be a week or two before these
>were back in stock. It's been nearly a month now, and I'm still waiting.
>I really wanted this as a birthday present for someone whose birthday has
>now passed. Some news about the reason for the delay would be a nice touch.
>The CD, itself,  would be an even nicer one. So...? Enlighten me, please.
>Thanks-
>Jef. Hyde

------------------------------
Sorry, Jeffrey, I've been out of town for the past couple of weeks
and thought this had already been taken care of.  I just spoke with
the label and they promised we would have them by the first of the
week. Will ship immediately!!!

CMD
Processing and Shipping Mgr.
---------------------------------------------

Jeffrey,

This was just forwarded to me. I am so sorry about the delay, esp. since it
was a thwarted birthday gesture. I will follow up on this and make sure it
does get sent out ASAP. I believe the shipment is on the way to us. Would
you like me to send a belated card or something with the order? If so, let
me know the name and I'll be happy to do so. I'll include a bonus record for
you as well. I'll let you know as soon as it's on the way, hopefully by
Tues. of next week.
-------------------------------------------------------

Jeffrey,

Incidentally, I didn't identify myself in that last email. It's me, Tracy,
and I do have some pull with the organization...!
;^)

The package arrived, overnighted from her a couple of days hence, and included the autographed CD I'd ordered for my sister, a different, autographed CD for me, and a lovely, handwritten birthday card addressed to my sister by name and apologizing to her for the delay. What a wonderful gesture! Service, compassion, generosity, kindness and decency all from the same source. Gotta love it...!

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